Terms and Conditions

Scope of Application

The sale of the Provider’s products, which are offered through the online store at the URL listed above, is conducted exclusively on the basis of the following General Terms and Conditions (GTC) in the version valid at the time the contract is concluded.

These GTC apply exclusively. Any terms and conditions of the customer that deviate from these GTC shall not apply unless the Provider and the customer have expressly agreed to them.

Unless otherwise agreed, these GTC also apply to the following contracts:

Delivery of goods with digital elements

Definition, Scope

A “consumer” within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are not primarily attributable to a commercial or self-employed professional activity.

The subject matter of the contract is the one-time delivery of goods.

Conclusion of the Contract
The offers on the Provider’s website constitute a non-binding invitation to the Customer to order products (goods). By submitting the order (clicking the “Buy Now” button) on the Provider’s website, the Customer makes a binding offer to conclude a contract.

Confirmation of receipt of the order follows immediately after the order is submitted and does not, in principle, constitute acceptance of the contract. The provider may declare acceptance within five days by sending a written order confirmation or an order confirmation in text form (via fax or email)—in which case receipt of the order confirmation by the customer is decisive—or by delivering the ordered goods to the customer—in which case receipt of the goods by the customer is decisive—or by requesting payment from the customer after the order has been placed. If several of the aforementioned alternatives occur, the contract is concluded at the time the first of these alternatives occurs. If the provider does not declare acceptance within the aforementioned period, this shall be deemed a rejection, with the result that the customer is no longer bound by their declaration of intent.

When a customer submits an offer via the provider’s online order form, the provider saves the contract text and sends it to the customer in writing (e.g., via email, fax, or letter), along with these Terms and Conditions, after the customer submits the order.

Before submitting a binding order via the provider’s online order form, the customer may correct their entries at any time using standard keyboard and mouse functions. In addition, all entries are displayed once more in a confirmation window before the order is submitted, and can also be corrected there using standard keyboard and mouse functions.

The contract may be concluded in either German or English.

Special Provisions for the Sale of Goods with Digital Elements
Goods with digital elements, as defined in these Terms and Conditions, are products that contain digital content or digital services (hereinafter “digital products”) in such a way, or are linked to them in such a way, that the goods cannot perform their functions without them.

In addition to delivering the goods, the Provider is obligated to provide the digital content. The provisions regarding the “Special Provisions for the Sale of Digital Content” apply accordingly in this context.

Payment
The prices listed on the Provider’s website at the time of the order apply. All prices include the applicable value-added tax and are subject to the shipping costs listed in each case.

The payment methods listed on the Provider’s website are available.

If the customer defaults on payment, the provider is entitled to charge consumers late-payment interest at a rate of five percentage points above the European Central Bank’s base rate. In the event that the provider claims further damages resulting from the default, the customer has the opportunity to prove that the claimed damages did not occur at all or were incurred in a lesser amount.

Delivery
Delivery times are listed on the provider’s website. The provider will indicate any deviations from standard delivery times on the respective product page. The start of the delivery period specified by the provider is contingent upon the customer’s timely and proper fulfillment of their obligations, in particular the correct provision of the delivery address when placing the order.

If goods are delivered by a freight carrier, delivery is—unless otherwise agreed—“curbside,” meaning to the public curb nearest the delivery address.

If the customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally does not pass to the customer until the goods are handed over to the customer or an authorized recipient. Notwithstanding the foregoing, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer—even in the case of consumers— as soon as the seller has handed the goods over to the freight forwarder, the carrier, or any other natural or legal person designated to carry out the shipment, provided that the customer has independently commissioned the freight forwarder, the carrier, or the natural or legal person designated to carry out the shipment to perform the shipment.

Warranty
The statutory liability for defects applies. Notwithstanding the foregoing, the following applies to contracts for the delivery of goods:

If the customer acts as a consumer, the following applies to contracts for the delivery of used goods, subject to the restriction set forth in the following paragraph: The statute of limitations for claims for defects is one year from delivery of the goods, provided that this was expressly and separately agreed upon by the parties in the contract and the customer was specifically informed of the shortened statute of limitations prior to submitting their acceptance of the contract.

The limitations of liability and shortened time limits set forth above do not apply

to the customer’s claims for damages and reimbursement of expenses

in the event that the provider fraudulently concealed the defect

to goods that were used in accordance with their customary use in a structure and caused its defectiveness

to contracts for the delivery of goods with digital elements

If the customer is acting as a consumer, the customer is required to file a complaint with the delivery service regarding goods delivered with obvious transport damage and to notify the provider thereof. Failure by the customer to do so shall have no effect on the customer’s statutory or contractual claims for defects.

Liability
The Provider is liable to the Customer for all contractual, quasi-contractual, and statutory claims—including tort claims—for damages and reimbursement of expenses as follows:

The Provider shall be liable without limitation on any legal basis in cases of willful misconduct or gross negligence, in cases of intentional or negligent injury to life, limb, or health, based on a warranty promise—unless otherwise provided—or based on mandatory liability, such as under the Product Liability Act.
If the Provider negligently breaches a material contractual obligation, liability is limited to the foreseeable damages typical for this type of contract, unless unlimited liability applies pursuant to the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the Provider, based on its content, to achieve the purpose of the contract; the fulfillment of which is essential for the proper performance of the contract and on the observance of which the Customer may regularly rely.
In all other respects, the Provider’s liability is excluded.

The foregoing liability provisions also apply with respect to the Provider’s liability for its vicarious agents and legal representatives.

The Customer shall indemnify the Provider against any and all claims by third parties—including legal defense costs in the amount prescribed by law—asserted against the Provider on the basis of the Customer’s unlawful or breach-of-contract actions.

Right of Withdrawal
Consumers generally have the right to withdraw from a contract. Further information regarding the right of withdrawal can be found in the withdrawal policy (https://solve4it.de/widerrufsbelehrung/).

Information on Online Dispute Resolution / Consumer Mediation
The European Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a point of contact for the out-of-court resolution of disputes arising from online sales or service contracts involving a consumer. The provider is neither willing nor obligated to participate in consumer dispute resolution proceedings under the VSBG.

Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider’s place of business shall have jurisdiction, unless an exclusive venue is established for the dispute. This also applies if the customer is not domiciled within the European Union. The provider’s place of business is specified in the heading of these Terms and Conditions.

If any provision of this contract is or becomes invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

Effective: August 2025