Cancellation policy

Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us (BitDisk10, An der alten Post 16, 50859 Köln, phone number: +49 175 9347246, email address: info@solve4it.de) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though its use is not mandatory.

You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website (https://bitdisk.de/widerrufsbelehrung/). If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Sample Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it to us:

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To BitDisk10, Aachener Str. 1372, 50859 Cologne, Email Address: info@solve4it.de

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I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/the provision of the following service (*):

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Ordered on (*)/received on (*):

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Name of the consumer(s):

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Address of the consumer(s):

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Signature of the consumer(s) (only for written notices):

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Date:

(*) Delete as appropriate.

You may cancel an online purchase anywhere in the EU within 14 days. If you wish to return the license(s) purchased from us within these 14 days from the date of purchase, it is best to simply use this pre-formatted email: